Worrying when "internal customer service" reflects external customer experience of systemic closing of institutional ranks in any organisation where the collateral damage is known (let alone should be known) and "Friendly Fire" of denial and omission to react can only be described as "constructive negligence"..........
If, supposed to have adopted ethos of "continuous development" then fear and anxiety as a patient / customer or employee should be recognising ANY concern, situation or problem as a genuine "opportunity" to be "solution focused" regardless of disconnect in terms of open and transparent free communication horizontally or vertically even in an hierarchical management structure.
Then, of course, we are talking about dotgov systemic "wants" and not "needs" especially in an environment that should intuitively or clearly be driven by the expectation of basic set of "given conditions" required in a safety critical workplace.
This is exactly the same as the Civil Service, you become the problem. It's just more lip service no-one actually wants to know best advice is keep your mouth shut if you want to keep your job.
Member - 1549 posts
Worrying when "internal customer service" reflects external customer experience of systemic closing of institutional ranks in any organisation where the collateral damage is known (let alone should be known) and "Friendly Fire" of denial and omission to react can only be described as "constructive negligence"..........
If, supposed to have adopted ethos of "continuous development" then fear and anxiety as a patient / customer or employee should be recognising ANY concern, situation or problem as a genuine "opportunity" to be "solution focused" regardless of disconnect in terms of open and transparent free communication horizontally or vertically even in an hierarchical management structure.
Then, of course, we are talking about dotgov systemic "wants" and not "needs" especially in an environment that should intuitively or clearly be driven by the expectation of basic set of "given conditions" required in a safety critical workplace.
Member - 108 posts
This is exactly the same as the Civil Service, you become the problem. It's just more lip service no-one actually wants to know best advice is keep your mouth shut if you want to keep your job.