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Retail staff are a target for abusive shoppers

A study commissioned by G4S Security Services has shown that a fifth of Britons believe it is morally acceptable to verbally abuse a store employee who has given them poor customer service in a supermarket or other retail outlet.According to G4S, in the last five years over 1.6 million Britons have verbally abused retail employees who they felt gave them poor customer service. There were also 42 reported incidents of G4S officers operating in a retail environment being the victims of assault with a deadly weapon thi...

News | 12 Jan 2009