Telephone Privacy: Guidelines

• Author:
• Mark Henley

The monitoring and recording of employees' telephone calls is becoming more widespread. Financial institutions and other call centre operators have a legitimate need to record commercial transactions taking place over the telephone, and also to monitor the quality of the service being provided. However, recent legislation and developments in European law have placed an emphasis on the rights of employees to privacy at work. This article looks at the state of the current law, outlines some of ... (1534 more words)

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