Recording telephone conversations: new guidance

OFTEL has published new guidance for organisations that record telephone calls for business purposes. The issue of telephone privacy has grown in importance in recent years with the massive growth of the call centre industry, where calls are routinely recorded for customer reassurance and for training purposes.Under the OFTEL guidance, any organisation that carries out routine recording of telephone calls must ensure that employees are also able to make personal calls that are not recorded un... (82 more words)

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