Hiring staff for the way they look could be discriminatory

The growing trend among employers to recruit those with the right look rather than technical skills or experience could be potentially discriminatory, a barrister has warned.

The trend has been coined “aesthetic labour”, where skills and attributes such as dress sense, body language, personal grooming, voice and accent are considered to make staff “look good” or “sound right” to customers.

Aesthetic labour is particularly prevalent in the service indust... (267 more words)

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