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Incident / accident investigations

The purpose of an accident investigation is to verify the cause of the accident, eliminate future hazards, reduce insurance claims and determine what further measures can be put in place. Employees claiming injury may be subject to scrutiny as to whether they were properly trained and supervised, and whether they were following safety procedures.

Incident and accident investigation procedure

Workplace Law has a systematic approach to undertaking accident investigations, which involves the following procedures.

Examining the environment

When an accident happens, whether it's in an office building or externally, e.g. on the street, environmental conditions often play a role – for example, hazardous gases, dusts or fumes; weather conditions such as sun glare, rain or ice; and custodial problems such as a spill on the floor. If any equipment such as workplace machinery was involved in the accident it is often the case that the design, lack of maintenance, or failure of equipment was the cause of the accident.

Interviewing the victim

Accident investigators should not try to blame a person for an accident but uncover the factors that contributed to the accident. When interviewing the accident victim, we will ask him/her, in a timely and sensitive manner, about his/her work training and physical ability to perform their job. All these factors can contribute to an accident.

Interviewing witnesses

Eyewitnesses should be interviewed as soon as possible so the events are still fresh in their minds, and alone, as opposed to in a group. A witness may also see something days before the accident, such as management ignoring a report of malfunctioning equipment.

Interviewing management

If the accident happened at work, management personnel should also be interviewed. Breakdowns in management systems often contribute to workplace accidents, either directly or indirectly.

Collecting physical evidence

This includes photographing the accident location before anything has been touched or moved and taking pictures of any spills, rusted machinery, damaged property and contributing weather conditions.

Why choose Workplace Law?

Workplace Law provides a high quality, personal service at very competitive rates. We provide a high emphasis on the training and approach of our consultants, which gives you the reassurance of a thorough, competent and reliable service:

  • Our health and safety consultants are highly qualified professionals who are qualified to the level of Technical Safety Practitioner, as a minimum.
  • All of our health and safety professionals have a health and safety managerial background and therefore recognise the importance of developing a risk assessment with specific and pragmatic solutions.
  • We are able to respond quickly and in a professional and sensitive manner.

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  • We can help you verify the causes of accidents and so develop a positive health and safety culture, which can lead to a reduction in accidents and ill health, as well as a reduction in related costs and insurance claims.
  • Reducing accidents will also bring about improvements in overall efficiency, quality and productivity, meaning that you can meet customer demands and maintain credibility.
  • Due to the knowledge and experience of our professionals, as well as performing incident and accident investigations we can also assist in the event of any litigation claims, saving you time and money.

Case studies

Kuehne + Nagel: Managing environmental risk

Workplace Law is delivering the training of Kuehne + Nagel environmental champions staff through a year-long programme –delivering the four-day IEMA Foundation Certificate in Environmental Management in a combination of elearning, in-house courses and as part of public courses at the Workplace Law Executive Centre.


BNP Paribas Sustainability Estates Training Package

In 2012 Workplace Law was asked to develop and deliver a property management-focused sustainability training course for BNP Paribas Real Estate UK. This is a branch of BNP Paribas bank, which provides a number of property services including development, management and investment of property portfolios across the UK.


Assisting Shelter: Implementing ISO 14001

Workplace Law was appointed in the final quarter of 2012 to assist Shelter with the implementation of an ISO 14001 Environmental Management System (EMS). Shelter wished to reduce its environmental impact, secure funding and make operational cost savings.


Helping Chaps Ltd get CHAS accredited

"In 2009 Chaps Ltd recognised that it needed to improve its health and safety systems. We changed our Health and Safety consultants to Workplace Law in order to give us a fresh approach towards our management of health and safety and to gain specialist construction advice.

"By using their expertise and experience Simon and Maria have guided us into developing a health and safety system that has achieved CHAS accreditation and given our customers and principle contractor’s confidence in our management of health and safety. They have always been available to offer advice when needed and to provide independent site inspections and audits which are often required by our customers.

"Both Simon and Maria continue to support Chaps Ltd and have become an important, integral part of our Health and Safety Management System."



"When reviewing our need for Employment Law Support, a number of companies were shortlisted and Workplace Law were chosen due to the professionalism and advice they provided. Since engaging with them they have proved to be an excellent ‘sounding board’, guide and always at the end of an email or call to give practical, commercially sound advice. The support given for a ‘handed over’ tribunal was second to none and a positive outcome. I’d recommend Workplace Law to any business that was looking for comprehensive, professional and sound employment advice." Caroline Lupton, Anson
"Having the Workplace Law Annual Support Contract in place provides our business with essential on-going day to day HR support in dealing with the wide range of personnel issues we face and in supporting our managers. As well as being legally sound the advice is both pragmatic and commercially focussed with an excellent response rate provided to our enquiries. All the HR Consultants in the team are approachable, professional and extremely capable in helping us work through the many diverse challenges we face to ensure that people are treated lawfully and fairly. The support ranges from day to day email and telephone advice to excellent consultancy service for more complex issues. We hope to be able to continue with this partnership well into the future and would have no hesitation in recommending the HR support that Workplace Law are able to provide to other businesses." Gill Baglin, Brewers
"We were very pleased with the way Workplace Law carried out our fire risk assessments in the College and hostels. They worked very closely with us throughout the process and produced a comprehensive set of risk assessments that met our requirements perfectly." Bob Smith, Magdalene College
"The proactive stance taken by Workplace Law CDM-C’s on our projects has created a positive attitude to problem solving between the design, delivery and client teams. In many cases our clients are introduced to the CDM regulations for the first time as ‘lay clients’ and need a high degree of hand holding to stay with the spirit and letter of the law. This could lead to costly delays in the works. This has proved not to be the case and all our key objectives are met." Mark Myers, The Harmsen Group
"On the whole I have attended many courses and undertaken a variety of qualifications over the years and this course has been by far the most valuable to me in terms of the knowledge, confidence and enhancement to my working capability and therefore fantastic value for money. I would have no hesitation whatsoever in recommending this course to anyone looking to develop their operational HR skills or for managers having to deal with front line people matters." Jennifer Caswell, Great Yarmouth Port Company
"I really want to thank Workplace Law for the fantastic work you have done on our highly complex project. I know it was not easy to gather all the sensitive information from so many people. Myself and the MD have read the report and are both delighted with the clear and easy to understand way the whole report is laid out. The recommendations were spot on and it certainly helped clarify the issues. I am sure we will be calling on your services again." Thank you. Karen Todd, ACS International Schools

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