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Lesley Quinn
Member - 3 posts
Years ago I worked for a large chain store on a busy customer services desk and was lucky to work with a lady who was deaf. She was extremely efficient and a happy popular person. She wore a badge which stated that she was deaf but could lip read. The general public were very cooperative and were happy to hold a conversation with her, albeit as mentioned above the speech of a deaf person is sometimes slightly impaired. Her level of work and standard of service was indifferent to everyone else and I personally believe that the fact she was employed in a front line position was a credit to the Company.
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Lesley Quinn
Member - 3 posts
We have a policy that bans the use of mobiles whilst driving including the use of handsfree. We do not issue handsfree of bluetooth devices to staff, instead we encourage turning off of phones or divert to the office whilst driving. Every member of staff signs the car / phone policy on induction to the company. The policy covers business and personal use (only Senior Managers have company cars). Mobile phones were banned in 2003 and drivers caught issued with a fixed penalty and points on their licence. However the same changes were made to the penalties for not having proper control of a vehicle - a measure which can be used where a driver has been distracted by using a hands-free mobile phone. If the police or the driver chooses to take a case to court rather than use a fixed penalty notice, the penalty is 3 points, discretionary disqualification and a maximum fine of £1,000 (£2,500 for drivers of vans, lorries, buses and coaches). This penalty could potentially effect employees ability to obtain business use insurance, which is a condition of their contract of employment. We regularly send reminders to our staff , which are documented, to ensure the policy is fresh in their minds !!
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