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Esther Cairns
Member - 1 post
Hi Valerie and all
Your comments are all very interesting and yes TUPE can be a very frustrating law. However we are all employees (Well most of us at the end of the day) and we may need it at some time in the future!!!
I work for a contract cleaning company and this is the biggest headache I come across when gaining new contracts as like you Valerie most people change contracters due to poor performance and then those that are providing the poor service are protected, however my advice to you would be that like Martin has said previously, in the future it could be beneficial for you to negotiate strict contract terms and ensure that the management stick to it.
Also (I am probably not doing myself any favours here!), if you have a complaint ensure that it is logged and dealt with preferably in writing, my biggest gripe coming from the other angle is that although we complete regular site visits and back our findings up in writing as well as completing monthly customer care telephone calls the management are not on site daily and you are. This way if a complaint is made and the cleaning company need to (and are at all reputable!) they should follow disciplinary procedures where needed without your advice and comments they can not. The worst thing is if a client comes to you and says something has been happening for months and this is the first you have heard about it! After all cleaning/Client contracts should be a partnership and that Takes Two.
Finally when choosing a cleaning contract don't go with the cheapest price as the saying goes 'you get what you pay for' or the biggest reputation!, there are many companies out there and some good ones that really do do what they say.
Sorry for such a lengthy reply, regards
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