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Michelle Briggs
Member - 3 posts
Hi,
We run a small telesales call centre and have recently won a new contract, meaning we have had to employ extra staff to meet our client's demand.
One of the new starters (who is just entering their 2nd month of a 3-month probationary period) has been off sick for 10 days so far, in two week-long stints. The 1st week was covered by a doctor’s note, but the 2nd week (which is still ongoing) has apparently been put down to an allergy by their doctor with no sick note given.
We would like to discuss her absence with her as obviously we need her to be in work, and wondered what our options are? As she is still in her probationary period can we give her the last month to improve her attendance or should we extend the probationary period? As her absence has been down to sickness are we able to terminate her contract if her attendance fails to improve?
Thanks for your help.
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Michelle Briggs
Member - 3 posts
Hi David, I noticed you advised Lesley to 'detach the personal side of things...and concentrate on the worker side of things' but then go on to say that she is her Mother-in-Law and so should be more informal and not (I presume) follow the normal proceedures. Surely this is a contradiction?
I don't think Lesley is being unreasonable to ask her to catch the bus for one week one way, especially after having checked the times etc, it sounds to me like her Mother-in-Law needs to understand that Lesley is also her boss and needs to be treated as such.
I get lifts to work everyday with my boss (and friend) and when she can't take me for any reason I simply catch the train. If I stormed out of work in a similar situation I would fully expect to be disaplined if not sacked.
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Michelle Briggs
Member - 3 posts
I always find working with the radio on helps keep me focussed on my work as it drowns out other background noises, plus it stops me from getting too bored when doing repetitive tasks.
Perhaps allow staff to have the radio on peridoically to see whether it does affect performance, either positively or negatively?
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