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Hugh Davidson
Member - 1 post
Can you provide me with some up to date information on the pros and cons of developing performance measurement/benchmarking criteria in a facilities management context?
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Michael Fursey
Member - 4 posts
I would also be very interested in any information available.
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Patrick Jongbloet
Member - 7 posts
Please visit http://www.arkeman.co.uk/bifm/index.htm for KPI Register and supporting info, supported by BIFM. As to the pro's and con's, how long is a piece of string? There is "if you don't measure it, you can't manage it" on the one side of the argument, and "measurement for measurement's sake" on the other side.
Feel free to e-mail me or call to discuss.
Kind Regards,
Patrick Jongbloet
Senior Consultant
Eager-4-Excellence
18 Forty Acres Road
Canterbury
Kent CT2 7HJ
Tel/Fax +44 (0)1227 477163
Mobile +44 (0)7904 564056
patrick@e4ex.co.uk
BIFM South Region Committee member
Member of the FM Guru Network
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Lee Wiltshire
Member - 1 post
Benchmarking for individual FM services within the NHS has been undertaken for many years. There is an assumption that all hospitals provide the same support services within a particular type of hospital, only the size changes. This is fine as far as it goes and it will provide you with a placing of your own service within the the range of similar services. The biggest problem with any benchmarking is are you comparing like with like and often you are not. Benchmarking is useful in developing best practice so you can feed from one another, providing you have an open and honest benchmarking group. Some services could be protected by commercial aspects, particullary costs, so you will need a few rules before you start, particullary if you are benchmarking with competitors.
For monitoring performance I prefer a system called SERVQUAL for service quality, If you can measure it, you can monitor it, being based on process contol systems used in manufacturing for many years, providing a performance on current activity/performance showing trends/changes together with warning and action limits.
Roy Leach
Head of Facilities Management
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Gillian Nightingale
Member - 175 posts
Hugh
Hopefully the comprehensive information and comments supplied by other Workplace Law Network members has been helpful. Please let us know if you need any further specific information?
Gillian Nightingale
Workplace Law Group
gillian.nightingale@workplacelaw.net
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