Workplace Law Network The membership site for UK employers and managers, specialising in employment law, health and safety and premises management
10th Anniversary Facilities Management Legal Update Conference & Gala Dinner
PPA awards Workplace Law business website of the year (paid for)
  • NETWORK
  • TRAINING
  • CONSULTING
  • BOOKSHOP
  • HOME
    • ABOUT MEMBERSHIP
    • ABOUT US
  • LATEST
    • NEWS
    • CASES
    • BRIEFINGS
    • AUDIO
    • EBULLETINS
    • WHAT THE PAPERS SAY
    • NETWORK NEWS
  • INFO CENTRE
    • WHITE PAPERS
    • FACTSHEETS
    • MAGAZINE
    • POLICIES & PROCEDURES
    • SPECIAL REPORTS
    • GUIDES
    • REGULATION FINDER
  • ADVICE CENTRE
    • ONLINE ADVICE
    • TELEPHONE ADVICE
  • FORUMS & GROUPS
    • FORUMS
    • GROUPS
  • MEMBERSHIP
    • MY PROFILE
    • SPECIAL OFFERS
    • MEMBERSHIP STATUS
  • SHOP
  • CONTACT
  • LOG IN
  • or Register now
  • You are here:
  • Network
  • Forums & Groups
  • Forums
  • Q & A

RIDDOR - Customer Accidents




Not rated yet
Rate this!
13 Oct 2004 9:48AM

John Gallacher
Member - 15 posts

We operate a number of sportsbars and nightclubs and have a thorough health & safety management structure and procedure in place. Recently a customer fell when her friend jumped on her back (they were under the influence of alcohol).This resulted in a fractured ankle. She has since contacted the local H & S authority (claiming it was too dark and she did not have anything to drink) who contacted myself and asked for our internal accident reports which were duly supplied.

However, during the conversation the gentleman asked if I had reported the accident under RIDDOR. I stated "no as it was not specifically work related" although it did occur on our premises. His advice was then slightly confusing and to be honest it did not really sound like he knew the answer himself.

Accordingly I am looking for advice on whether we should report any accidents of this type.



Not rated yet
Rate this!
13 Oct 2004 11:32AM

Dale Collins - Bond Pearce LLP
Online advisor - 9 posts

Good morning John

The duty to report an accident to a non-employee only arises where the non-employee is injured in an accident arising "out of or in connection with work" AND it results in them being taken to hospital for treatment.

There is certainly an argument that the incident referred to arose "out of or in connection with work" if the incident arose due to a failure to supervise those on site properly and/or through the condition of the premises (lack of adequate lighting).

However, even if that is the case, the duty only arises if you know that the person was then taken to hospital from the premises.

Please do not hesitate to contact me to discuss further should you wish.

Dale Collins

0117 9174064

dale.collins@osborneclarke.com



Not rated yet
Rate this!
13 Oct 2004 11:48AM

David Sharp - Workplace Law Network
Online advisor - 127 posts

John - Regulation 2 of RIDDOR is quite specific:

"Accident includes an act of non-consensual physical violence done to a person at work. This means that injuries through physical violence to people not at work are not reportable".

The regulations also state that any injury caused to people at work which arises over a personal matter is also not reportable.

From what you say, and assuming your company has no connection with these two people, I cannot see why you would have reported this accident under RIDDOR. There are clearly other factors that will muddy the water (arguments over alcohol consumption, lighting, floor surface), but none of these need to be taken into account under RIDDOR.

The more interesting theoretical question is this: if the two women were 'at work' (for example, discussing a business development deal), should their own employer report the accident under RIDDOR? And if they were drinking, what policy might their employer have in place with regard to personal safety?

Hope this helps.

David Sharp, Workplace Law Group



Not rated yet
Rate this!
13 Oct 2004 12:00PM

David Sharp - Workplace Law Network
Online advisor - 127 posts

John - I wrote my comments at the same time as Dale, above, and was interested to see his interpretation. Having spoken with him, I can see that there might be an argument to suggest an "out of or in connection with work" situation here, though I do stand by my original comments.

It would be worth you reading a copy of the guidance notes to RIDDOR, which has some useful illustrations. I've put in the link below.

http://www.hse.gov.uk/pubns/hsis1.pdf

David Sharp, Workplace Law Group



Not rated yet
Rate this!
14 Oct 2004 8:54AM

Iain MacLeod
Member - 54 posts

Sounds like a scam to get compensation from the sports bar insurer.



Not rated yet
Rate this!
14 Oct 2004 10:07AM

David Sharp - Workplace Law Network
Online advisor - 127 posts

Patrick - I'm not so sure about a scam. It sounds more to me like someone in authority who doesn't know exactly what the law requires, and so to be on the safe side, they make things more onerous for businesses than they need to be. It's not what the law was meant to be for.

David



Not rated yet
Rate this!
15 Oct 2004 7:48AM

Anonymous

John if person taken to hospital by ambulance from your premises reportable otherwise not reportable.

Duty of care would come into play i suggest if you allowed customer to get intoxicated on your premises and was then the cause of an Accident incident better for you if the claimant says she was not drinking.



Not rated yet
Rate this!
15 Oct 2004 10:16AM

Anonymous

Our owner and managing director was having a private family dinner in a restaurant and a waiter spilled a plate of curry down his arm burning it and removing the skin over a sizeable area. He is reluctant to take this further but should the restaurant report the incident anyway?



Not rated yet
Rate this!
19 Oct 2004 11:08AM

Anonymous

I have in the recent past reported an accident to the HSE at the Caerphilly reporting centre that occured to a visitor to my premises which is a public art gallery. The accident occured when an elderly visitor fell and broke an ankle and was then taken directly to hospital by ambulance. I was subsequently contacted by the HSE and informed that it was not reportable as it was not work related.



Not rated yet
Rate this!
27 Oct 2004 7:20PM

John Gallacher
Member - 15 posts

Thanks for all your comments, there are very helpful. I am of the personal opinion that the lady in question is looking for an insurance payout, fortunately we have independant witnesses who state they were larking about. The local HSE Officer has since visited the site and has declared they are happy with the layout and the amount of lighting, accordingly there is no negligence on our part. I think the work related secanario would only come into play if a customer was injured due to poor lighting, wet floors etc.





Send me an email-alert when someone comments in this discussion:

YesNo

Please remember that your name and comment will be visible to all users of the Network, and that we may edit or remove comments without notice. Terms and conditions



Disclaimer

The forums are designed as a discussion area for employers and managers to exchange ideas and information, or to ask and answer questions posed by other members of the Workplace Law Network.

Please don't abuse the forums by asking questions about personal issues or by overtly promoting commercial goods and services.

We impose upon all participants the obligation to comply with our terms and conditions» but cannot guarantee that all participants will do so.

Please note that the Workplace Law Network is not able to assert editorial control or ensure moderation over the forum section of the site, and you participate at your own risk.



Breathe commercial interiors
NEBOSH National General Certificate
Upload your image
View my:
  • Profile
  • Downloads
  • Scrapbook
  • Order history

My messages0 (0)Shop

  • Premium membership trial

    7 days instant access to membership with no strings attached.

  • 1 minute tour

    See what the Network has to offer in just 60 seconds.

  • Membership quotamator

    Build your own membership quote online!

  • Recommend membership
  • Print friendly version

AWARDS

  • ppa logo
  • aop logo
  • Absence
  • Accidents at work
  • Alcohol/drugs
  • Asbestos
  • Building regulations
  • Bullying/harassment
  • Business continuity
  • Business regulation
  • Buying and selling property
  • Catering
  • CCTV & employee monitoring
  • Confined spaces
  • Construction
  • Consultation
  • Contract workers
  • Contracts, employment
  • Contracts, facilities management
  • Corporate killing
  • Data protection
  • Directors' responsibilities
  • Disability
  • Disciplinary, Grievance, Dismissal
  • Discrimination
  • Display screen equipment
  • Driving at work
  • Electrical safety
  • Energy management
  • Environment management
  • Fire safety
  • First aid
  • Fleet management
  • Flexible working
  • Fuel storage
  • Gas safety
  • Hazardous substances
  • Health and safety
  • Health, surveillance
  • Height, working at
  • Holidays
  • Homeworking
  • Human resources
  • Human rights
  • Insurance
  • Intellectual property
  • Internet and email
  • Landlord and tenant
  • Legionella
  • Lighting
  • Lone working
  • Manual handling
  • Maternity, paternity, adoption
  • Minimum wage
  • Money laundering
  • Mothers, new and expectant
  • Nebosh Certificate
  • Noise
  • Outsourcing
  • Parking
  • Pensions and benefits
  • Permits to work
  • Personal protective equipment
  • Pest control
  • Planning procedures
  • Pollution
  • Property management
  • Radiation
  • Rates and revaluation
  • Recruitment and selection
  • Redundancy
  • Security
  • Signage
  • Smoking
  • Stress
  • Trade unions
  • TUPE
  • Vehicles
  • Ventilation, temperature
  • Violence
  • Waste management
  • Welfare facilities
  • Whistleblowing
  • Work equipment
  • Working time
  • About us
  • Privacy policy
  • Contact us
  • Terms and conditions
  • Accessibility
  • Careers
  • Membership
  • Sitemap
  • NEBOSH certificate
Promotion code: None

Valid XHTML 1.0 Transitional

© Copyright Workplace Law Group Ltd 1995-2008