Rate this!
Andrew Auty
Member - 8 posts
Thinking out loud.
A common observation, which may be just anecdotal, is that following a SMS survey, employees are acutely aware of the deficiencies in their work environment, but managers remember the things they have done well at.
How does this help?
The SMS website does explore, at some length, operational and policy work that could enable clear outcomes from an SMS based programme. Is the creation of a solid, auditable project plan evidence enough that the effect of an SMS based approach will be beneficial? Somewhow, organisations, like people, are more complex than that.
CEO and members of the Board might reasonably ask "is the organisation really ready for an SMS based programme?".
How would we know?
It would be reassuring to know the "stage of change" indicators of a potentially good or bad reaction to a SMS survey and the ensuing negotiations.
What is your experience at Board level?
0 (0)
