Rudeness at work causes mistakes

According to an academic writing in the British Medical Journal, rudeness in the workplace can cause lapses in concentration, even for those who only witness rudeness, rather than having it directed at them.

Writing in the British Medical Journal , Prof Rhona Flin, of Aberdeen University gave an example of two airline pilots who were arguing over airline policy while landing and overshot the airport by 150 miles due to being distracted by their heated debate. They had licences revo... (239 more words)

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